AUK

Administrative Services > Financial Office > FAQ

I want to come in and pay. What hours is the Finance Office open?
All tuition payments are made by students directly to the bank.  See the Tuition Invoice for further explanation. No cash, check or credit card payments are accepted in the Financial Office.

How much money do I owe for the current quarter?
It depends on your installment payment plan (see Tuition Invoice). Please send an e-mail to: acami@aukonline.org or ahajdari@aukonline.org and request your tuition account report. You will receive the information immediately.

How can I get a copy of my bill for tuition reimbursement purposes?
Come to the Financial Office between the hours of 8:30 a.m. to 5:00 p.m., Monday through Friday to get a copy of your tuition bill.

I have a hold on my account and I do not know why. How can I find out?
Account holds are usually due to Accounts Receivable (tuition or late fee).  It is also possible that there is a hold on your account for reasons related to the Academic Program or for Disciplinary reasons.  You should check with the Academic Services office for this information.

I believe I am paid in full; however my account is showing a balance. How can I find out what the balance is for?
Please contact us by phone at 038 518 542 ext 109/119/147 to get the answer.

How can I confirm AUK has received my payment?
All payments are posted to your account after they are processed upon receipt.

I was just accepted as a transfer student. What is the amount that should be paid?
If you are accepted for the second or third quarter, you will be charged only for the quarters you will attend. 

I have not attended AUK recently, yet I have received information that I have an outstanding debt. What is this charge for?
There are several possible reasons. You could have outstanding charges from the last quarter you attended AUK.  To be sure, please send an e-mail to: acami@aukonline.org or ahajdari@aukonline.org and request your current tuition statement. After you review it, if you still have questions, you should contact the Financial Office for more information about charges.

I have received a Tuition Invoice for the current Academic Year? What is this form for?
In that invoice you have all the details regarding the tuition payment for the current year. You must complete the form by selecting one of the payment plans shown on the top right, adding your name and your contact information (phone #, etc.), and returning the form to the Financial Office.

I am a Part-Time student but I am being billed as if I were Full-Time, what do I need to do to correct this?
To change your status you must call Academic Service at 038 518 542 ext. 110, or go to their office. If the change of status results in a refund, please refer to the Refund Policy at the LINK above.

I have a credit on my account. How do I initiate a refund?
Most credits, including financial aid refunds, are refunded by wire transfer to your bank account (please send your bank account details to the finance office to acami@aukonline.org or ahajdari@aukonline.org.

How long before I can expect to receive my refund?
Depending on how and when the Financial Office is notified, it may take 2-3 weeks for a refund to be processed and received. 
Our office must first receive notification that a student is eligible for a refund; this can happen in any of the following ways:

• Academic Service notifies the Financial Office when a student withdraws or has a status change (Full-Time to Part-Time);
• the student informs the office that they have a credit on their account and wish to receive a refund;
• the Financial Office produces a periodic report that shows students whose accounts have a negative balance (credit).

In order to transfer the credit, the student must provide the Financial Office with his/her bank details. Once it is determined that the student is eligible for a refund, it may take up to one week for your refund to be deposited directly into your bank account.

I was awarded Financial Aid, why do I have a late fee?
Your award acceptance may not have been submitted on time or your award may have been posted to your account after bills were due.  Please contact the Finance Office at 038 518 542 ext. 109/119/147 for more information about your late fee.